The reuse business runs on trust. We'd rather replace a tote than argue.
Fill in a few details — quantity, product type, the work you need done. We respond by email within one business day.
You have 14 calendar days from delivery to inspect and report any issue with a reconditioned tote. Photograph it, email us the order ID and photos, and we'll replace, refund, or credit.
Bought a tote that doesn't suit your application but is functionally fine? We'll take it back within 14 days for a 15% restocking fee, plus you cover return freight. Sometimes it's cheaper to keep the tote and find a use (rain catcher, planter — see our repurposed goods).
We aren't shy about helping after the window closes. If a tote fails in a way that isn't your fault, email us. We won't always replace but we'll often credit toward your next order.
New totes carry the manufacturer's warranty (typically 1 year on cage, 6 months on bottle). We'll administer the claim on your behalf.
We don't have a long warranty document. The short version: if something arrives wrong or fails sooner than it should, we make it right. Below: how that works in practice.
Damage in transit. If a tote arrives cracked, leaking, or with broken cage welds, we replace or refund. Email photos within 5 days of receipt.
Mis-graded. If a tote ships as Grade B but the residue test fails, we replace or refund. Same 5-day window.
Early bottle failure. If a Grade A or B bottle fails (crack, outlet boss failure) within 90 days of receipt under normal use, we replace.
Damage from misuse (over-temperature, pressurization, chemistry outside HDPE compatibility), normal wear-and-tear after 90 days, or repurposed-goods modifications beyond what we supplied.