Condition, returns and any warranty are set by the supplying partner and confirmed in writing on your quote.
Fill in a few details — quantity, product type, the work you need done. A partner supplier follows up with you.
IBC Tanks Cleveland is a referral service. We pass your request to partner suppliers in our network; the supplier who fills your order sells you the totes and sets the condition description, return policy and any warranty. Those terms are confirmed in writing on the supplier's quote. We don't provide a warranty of our own.
Inspect the totes as soon as they arrive. Check for leaks, valve function, cage damage and odor or residue, and photograph anything that doesn't match the quote. Report issues to the supplier within the window stated on your quote.
Supplier terms differ, but returns and warranties typically don't cover damage from your own process (overfilling, hot fill, incompatible chemistry), normal wear after use, improper stacking, or UV degradation from long outdoor storage.
New totes usually carry a manufacturer's warranty. Ask the supplier for the warranty terms and how claims are handled.
If you have trouble reaching the supplier about an issue, tell us through the contact form and we'll help put you in touch. If a tote doesn't suit your application, it may still be useful elsewhere — see repurposed goods.
IBC Tanks Cleveland is a referral service and doesn't sell totes itself, so warranties and returns are set by the partner supplier you buy from.
Before you buy, ask: what happens if a tote arrives damaged or leaking, how long you have to report a problem, whether they replace or refund, and what's excluded (for example over-temperature use, pressurization or incompatible chemistry).
Take photos on delivery and report problems to the supplier promptly. If you need help getting in touch with a supplier we referred you to, tell us through the quote form.