Who handles freight
IBC Tanks Cleveland is a referral service. We don't run trucks or a warehouse. When you request a quote, we pass it to partner suppliers in our network, and the supplier who fills your order arranges delivery or pickup, either with their own vehicles or through a freight carrier. The freight cost, method and timing are stated on the supplier's quote.
Pickup
Many partner suppliers allow customer pickup by appointment. If you'd like to collect your order, say so in your quote request; the supplier will confirm the location, hours and what vehicle you'll need. A flatbed, box truck or trailer is usually best.
LTL (less than truckload)
Smaller orders often ship LTL with a regional carrier. Transit time depends on the carrier, the lane and the distance from the supplier.
Full truckload
A full truckload usually gives the best per-tote freight cost. A 53-ft trailer typically carries around 20 single-stacked 275-gallon totes, more if empties can be double-stacked. Lead time depends on lane and current capacity.
Lead times
Lead times vary by supplier, product and season. Used totes that are already on hand generally move faster than modifications, new special-order totes or built-to-order repurposed goods. Your quote will state the expected timing; if you have a deadline, include it in your request.
Damage & claims
Inspect and photograph your delivery before unloading, and note any damage on the delivery paperwork. Report it promptly to the supplier who filled the order, following the claims process on their quote. If you're having trouble reaching the supplier, tell us through the contact form and we'll help put you in touch.
Service area
We focus on Cleveland and Northeast Ohio. Some partner suppliers can deliver further afield; ask in your quote request. Long-haul shipping of empty totes adds cost and emissions, so a closer source is usually the better option when one is available.