Come visit. Or send an email.

There is no phone — and that's on purpose. Email gets you a faster answer than a callback would, and we like writing things down.

One business day

Contact us.

Fill in a few details — quantity, product type, the work you need done. We respond by email within one business day.

Yard & office

902 Scribner Ave NW
Grand Rapids, MI 49504

2.4 acres just west of the river. Drop a pin and follow signs to the wash bay — we'll come out to the cab.

Email

info@ibctankscleveland.com

Goes to a person, usually Cassidy. Answered within one business day, often within four hours.

Hours

Mon — Fri · 8 a.m. – 4 p.m.
Sat (May–Oct) · 9 a.m. – 1 p.m.
Sun · closed
Yard tours by email appointment.

Why no phone?

We're a four-person yard. When we had a phone, it rang during wash cycles and forklift moves and never got answered on the first try anyway. Email lets us actually read what you're asking, look up inventory, and send back a useful answer with paperwork attached. It's faster for everyone — and it leaves a record.

Contact — the actual process

The long-form file.

Email is the channel. We respond inside one business day, usually inside four hours. Here's what to include and what to expect.

4 hrs

Typical email response time during business hours

Mon–Fri

8 a.m.–4 p.m. ET, response window

Sat 9–1

May–Oct yard hours for walk-ins

0

Phone calls (we genuinely don't have a phone)

Deep dive

The detail behind the surface.

§ 01

What to include in your first email

The faster your email gets a useful response is the more specific you can be. The fields that matter:

What you're trying to do. "Buy 12 used totes for water storage" beats "asking about IBCs."
Capacity. 275 vs. 330. If unsure, tell us your ceiling height and dock-door clearance.
Grade. Food, industrial-washed, rinsed, or "not sure — here's what I'm putting in it."
Quantity. Real number, or a range.
Your zip. Determines freight.
Timeline. "This week" or "in the next quarter" both work — we just need to know.

If you're selling rather than buying, tell us instead: number of empties, last contents, condition, and zip.