Start a quote.
Fill in a few details — quantity, product type, the work you need done. We respond by email within one business day.
The five-step playbook
- You send a quote request — quantity, product type, grade, ZIP code, timing. There's a form below or you can email info@ibctankscleveland.com.
- We respond within one business day — current inventory, unit price, freight estimate (or pickup window if local).
- You confirm — by email reply. We send an invoice; pay by ACH, check, or card.
- We stage the units — tagged with your order ID, paperwork attached, photographed.
- You pick up or we ship — usually within 3–7 business days.
Volume pricing
Volume tiers start at 8 units. Pricing improves further at 25, 50, 100. Full truckload (22 totes on a flatbed, 80 on a dry van for 275-gal) gets best price.
Local pickup
902 Scribner Ave NW, Grand Rapids, MI 49504. Pickup hours Mon–Fri 8 a.m.–4 p.m. Bring a flatbed or box truck — we'll forklift load. No appointment needed for orders under 10 totes; appointment for anything larger so we can stage.
Freight
We ship LTL (less than truckload) and full truckload through carriers we've used for years. Freight quotes are pass-through — what we pay, you pay, no markup. Typical LTL into Ohio, Indiana, Illinois runs $140–$340 per pallet position; full truckload is significantly cheaper per unit.
Payment
- ACH (preferred) — net 0 or net 15 for repeat customers.
- Check — fine; orders ship after the check clears.
- Card — accepted up to $5,000 per order, 3% processing pass-through.
- Net terms — available for established customers after 3 orders. Email to discuss.
Return policy
If a tote arrives damaged in transit, photograph it before unloading and we'll work with you on a replacement or refund. If a tote is functionally fine but doesn't suit your application, we'll take it back for a 15% restocking fee within 14 days; freight back is your cost.
The long-form file.
Email-driven, low-friction, no high-pressure sales. Here's the actual flow from inquiry to delivery.
How it actually works.
Inquire
Email what you need — capacity, grade, quantity, your zip. info@ibctankscleveland.com.
Quote
We respond with stock availability, per-tote pricing, freight estimate, and lead time. Quote good for 14 days.
Confirm
You confirm by email. We send a digital invoice via Stripe (cards/ACH) or NetSuite (terms accounts).
Stage
Order is pulled and staged at the dock. Photos sent to you if you request before shipping.
Ship or pickup
Flatbed or LTL goes out within 2 business days of payment confirmation. Customer pickup welcome — email your ETA.
Follow-up
We follow up 30 days post-delivery. If anything's off, we make it right — restocking fee is 0, return freight is on us for our errors.
Quick answers.
01How do I buy totes from you?
Email what you need — capacity, grade, quantity, your zip. We reply with stock, pricing, freight, and lead time within one business day.
02How fast can I get my order?
Three to ten business days for in-stock inventory, shipping within two business days of payment confirmation.
03Can I pick the order up myself?
Yes. Customer pickup is welcome at the yard — just email your ETA so we can stage the order at the dock.
04What payment methods do you accept?
Cards and ACH on a digital invoice, or net 15 / net 30 terms for established accounts after three orders.
05What if something's wrong with my order?
We follow up 30 days after delivery. For our errors, restocking is zero and return freight is on us — we make it right.